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Class Payment, Refunds, and General Conditions
- General Requirements
Course participants must be at least 16 years of age. Exceptions to this are on a case by case basis with approval of Haus Language Committee.
- Terms of Payment
2.1. Upon application, the course participant will receive a preliminary confirmation. We will contact you to provide instructions on when and how to pay. Payment is required prior to course commencement and must be received per the instructions provided to the applicant.
2.2. If full payment is not received by the due date, the participant loses the right to participate. In such cases, the Haus retains its entitlement to the course fee.
- Course fees
3.1. The fee is the fee stated in the price list current at the time of application.
3.2. Should a participant wish to change his or her booking (change course dates), then the first such change is free of charge. Each additional booking change is subject to a fee equal to 10% of the course fee.
- Cancellation and refunds
4.1 The following conditions apply if the course participant is unable to take part in the course: In case of cancellation up to four weeks prior to the start of the course, an administrative fee equal to 10% of the course fee will be charged. In case of cancellation up to one week prior to the start of the course, the Haus will withhold 30% of the course fee. In case of cancellation up to three working days prior to the start of the course, the Haus will withhold 50% of the course fee. In case of cancellation or withdrawal after the course starts, no refunds or credit notes for future courses can be issued, regardless of whether or not the student has begun attending the course.
4.2 Cancellations must be submitted in writing. The date of cancellation shall be the date of receipt at the Haus.
- Course level assignment / class size
5.1. Placement in course levels is based on placement tests, interviews with instructors, or at the direction of the Language Committee.
5.2. Our courses have at least five and at most 20 participants. If enrollments are insufficient on the starting date, we reserve the right to cancel or postpone the course. In this case we will offer the participants the opportunity to move to another course or to receive a full refund of the course fee. We regret that we can only conduct courses that have the minimum number of participants by the end of the enrollment period. To avoid cancellations of courses that would have taken place if participants had enrolled in time, we advise students in their own interests to register before the deadline.
- Responsibilities of participants
Participants are obliged to comport themselves with good behavior and proper attire. Learning a new language requires practice and work outside of the classroom environment.
- Liability of the Haus
The liability of Haus and its staff is limited to intent and gross negligence. The Haus also accepts no liability for the cancellation of its services due to force majeur (e.g. natural disasters, fire, floods, war, official orders and all other circumstances beyond the control of the contractual parties).